FAQs

🛒 Orders

How can I place an order?
You can purchase directly on our website: choose your product, add it to the cart, and proceed to checkout.

Can I change or cancel my order?
If your order hasn’t been shipped yet, please contact us as soon as possible via email or chat and we’ll do our best to help.

🚚 Shipping

How long does delivery take?
We usually ship within 24/48 business hours. Delivery within Italy takes around 2–5 business days.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination country.

💳 Payments

Which payment methods do you accept?
We accept credit/debit cards, PayPal, bank transfers, and in some cases cash on delivery.

Is payment secure?
Absolutely. We use certified and secure payment systems.

🔄 Returns & Refunds

Can I return a product?
Yes, you have 14 days from the delivery date to request a return, as long as the product is unused and in its original condition.

How do I get a refund?
Refunds are processed using the same payment method you used for your purchase, within a few days after we receive the returned item.

📩 Customer Support

How can I contact you?
You can reach us by email at [your@email.com] or through the chat available on our website.